Frequently Asked Questions and Answers

Question: What is and what does it do?
Answer: is a property of MFG trade, Inc., a U.S. based corporation. This web site is specially designed as a B2B trade portal for sellers and buyers from procurement agencies, purchasing departments, manufacturers, import export companies, service companies, wholesalers and distributors. We are committed to providing high-quality and cost-effective services to our members. Many functions such as the specially-designed trade lead posting, product category system, demo system, trade lead searching, trade lead browsing, trade lead detail page, picture loading, inquiry system, and company showroom will all greatly help our members to achieve their goals.

Question: How can I successfully join as a member with
Answer: To sign up as one of our successful members, go to our Registration Page by clicking on the "Join Now" button located on the Home Page, complete and submit your registration page. Your email address is your UserID and it can not be modified once registered. Please use your permanent and valid business email address to register for an account as all future inquiries will be sent to this email address. The average time to complete the Registration Page is about 3 minutes.

Question: How can I change my email address with
Answer: While the email address you used to sign up is your UserID and can not be changed, you can add another email address in "My Account" > "Edit My Registration" > "Alternative Email Address" to have all future email inquiries sent to this email address.

Question: Where can I post trade leads?
Answer: To post trade leads, please log in and go to the home page and click "My Account" > "Post Selling trade Leads" (to sell) or "Post Buying trade Leads" (to buy) and follow through. If you would like to learn more about how to choose "Product Keywords", you may click the question mark "?" beside Product Keywords on the posting pages.

Question: Are there posting limits for supplier or buyer?
Answer: Yes. Free Suppliers can post up to 100 selling trade leads. Each Diamond Supplier can post up to 15 Product Catalogs and up to 1,000 selling trade leads. Our buyers can post unlimited buying trade leads.

Question: How many pictures can I post for each trade lead?
Answer: You may post three pictures for each selling trade lead and one picture for each buying trade lead.

Question: Can I replace the picture for the product posted?
Answer: Yes, you may replace the picture of a product in "My Account".

Question: Can I edit the trade leads I have posted?
Answer: Yes, you may edit your trade leads in "My Account".

Question: How can I change my Password and UserID?
Answer: While UserID can not be changed, you can change your password on Edit Registration page.

Question: Why is the computer not taking my UserID or Password?
Answer: If it happens during registration process, be sure that UserID has a minimum of 6 characters. Also, this UserID may already have been used by another user. If this is the case, try another UserID. If it happens during regular log in time, please remember that while UserID is not case sensitive, Password is case sensitive. Contact us if you need help.

Question: I am a registered member and I can not log in with correct UserID and Password after several tries.
Answer: Close the browser you are currently on, and try to log in on another browser.Contact us if you need help.

Question: What should I do if I forgot my password?
Answer: You can click "forgot your password?" link on the Log-in page. You need to put in your email address that you provided on your registration page. Your MFGtrade account password will be sent to your email address.

Question: Why do I see "An error has occurred in the script on this page"?
Answer: You may see this message if using a browser other than Microsoft Explorer. Just click either "Yes" or "No" to bypass it.

Question: I am trying to post a trade lead but I can not find the category my product is in.
Answer: try our automatic product category search function by entering your product name in the search box on Posting trade Leads page. Click "go" and the computer will try to find out the product category for you. If the computer finds the category of your product, you need to click on it and the computer will fill it out for you. If no category is found by the computer, try to use similar product names or use a broader category name for your product, or use material name of your product. If you can not find the category through the automatic search function, you can always use our step-by-step method to find the category. Contact us if you need help.

Question: My search result is not satisfactory.
Answer: You may have typed too many words for your search. try to use fewer words in your search. For example, if you want to search for "laser printer ink", search only "ink". The other way is to use a different, broader category. For example, if you want to find "keyboard", try to search in "computer" category. Please view the "Search Tips" on home page (beside the search box) for more help.

Question: I am trying to get the seller's or buyer's information, but I'm told the information is not available.
Answer: Some buyers and sellers would choose not to release their contact information. If so, you can contact them only via email.

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